How much is postage?
Postage is free for all orders over $100 AUD within Australia. If your order is below $100 AUD, there is a $9.95 fee for standard shipping.
Do you ship internationally?
No, we do not ship internationally - but stay tuned!
How long will my order take to arrive?
We ship from Melbourne on Mondays and Thursdays using Sendle, Australia's carbon neutral shipping service.
Orders placed Monday, Tuesday, Wednesday will be posted on Thursday. And orders placed on Thurs, Friday, Sat & Sun will be posted the next business day, Monday.
If a Monday or Thursday ever fall on a Victorian public holiday orders will be dispatched the following business day.
Orders to Melbourne, Sydney and Brisbane Metro take between 1 - 5 business days. Orders to cities and states outside of this can take 3 - 7 business days.
Can I track my order?
You sure can. Once your order is posted you'll receive an email with the tracking details.
Can I get my order delivered to a PO BOX?
Unfortunately Australia Post doesn't allow Sendle's couriers to deliver to Australia Post owned properties - this includes PO Boxes, locked bags, parcel lockers, parcel collect locations and post offices.
What happens if I enter in the wrong delivery information?
Unfortunately we cannot alter the delivery info once your order has been processed and dispatched.
Please make sure the correct post code is used, and a company name is used if sending to a business address.
Incorrect details can delay the delivery by up to 4 weeks, or eventually end up in the package being sent back to us. If the item is sent back to us, St Charlie will cover any return postage fees to us, however you will need to cover the cost of the package being resent out to you.
What if my package goes missing?
If your package has been "stuck in transit" for longer than usual, please let us know asap and we will lodge a missing package investigation with Sendle. Missing packages could take up to 4 weeks to be located.
If the package is deemed lost by Sendle, we will repost the item to you at no extra charge!